Randy Kerry 鈥� Service Operations Manager at Stahl Peterbilt in Northern Alberta
Randy Kerr is the Service Operations Manager at Stahl Peterbilt in Northern Alberta, with locations in Edmonton, Fort McMurray, and Grande Prairie. As such, he manages all service departments, including the body shop, pre-delivery inspection, service dealerships, and mobile truck servicing. He is responsible for maintaining his fleet of service trucks, ordering and upgrading equipment and vehicles, and managing all service personnel.
After almost 4 years as the Service Operations Manager, Randy continues to appreciate being part of this reputable company. 鈥淪tahl Peterbilt is owned by the Stahl family, who built this dealership, and continued to grow the company over the years,鈥� says Randy. 鈥淭hey鈥檙e phenomenal to work for and work with. It鈥檚 very family-oriented.鈥�
Stahl Peterbilt: Best in Class
Stahl Peterbilt鈥檚 mission statement is to 鈥淐onsistently provide high quality customer service in all areas of our business鈥�, and Stahl Peterbilt lives this mission every day. It鈥檚 this dedication to their customers and this team that has led the Edmonton branch to consistently rank in the top 10 of all Peterbilt dealerships in North America over the years. Most recently, at Peterbilt鈥檚 Best in Class awards for North American dealers, Randy and his team were awarded the Top Service Department in North America for 2017. This prestigious honor recognizes the dealer that scores highest for standards of excellence, financial performance, parts and service performance, and utilization of Paccar (Peterbilt鈥檚 parent company) training and programs.
So what does it take to foster a high-performing service center dedicated to customer service? Randy took some time to delve into how he keeps things running smoothly.
Managing an Award-Winning Service Center
鈥淲e are proactive when it comes to our customers鈥� needs,鈥� says Randy. 鈥淪tahl Peterbilt offers fleet health checks, where we have our technicians check our customers鈥� entire fleet.鈥� This proactive and free service enables Stahl Peterbilt techs to diagnose problems early and make recommendations for future maintenance. It has big rewards for their customers, allowing them to catch potential issues early, plan for maintenance, and most importantly, decrease downtime.
Though there are shop locations in Edmonton, Fort McMurray, and Grande Prairie, with technicians in each one, the mobile technicians really enhance and expand Stahl Peterbilt鈥檚 service business. Just four years ago, there were only four service trucks鈥攏ow they鈥檝e expanded to nine.
鈥淎 service truck is a profitable expansion of our shop footprint, having our technicians travelling to our customers is much more convenient for them,鈥� explains Randy. 鈥淲e entrust our technicians to manage our customers as their own; they鈥檙e responsible for customer retention and acquisition. Our mobile techs are paid a premium, and by empowering this team, they run their service truck like it鈥檚 their own business.鈥� Not only does this organizational structure produce remarkable results (like Top Service Department for North America!), it keeps employee turnover low and the knowledge base high. Many of Stahl Peterbilt鈥檚 most talented and experienced technicians have been in the same territory and with the same truck for years.
The Right Equipment For the Right Job
As Stahl started growing their fleet over the years, from 4 trucks in 2015 to 9 trucks in 2018, they took advantage of the opportunity to review the equipment their technicians were using. Reviewing the truck-mounted air compressors, they found that their gas-powered compressors had several problems. 鈥淚t was a nightmare. The air compressors took up too much space, they wouldn鈥檛 start in cold weather, they had no power, no capacity, they were completely substandard,鈥� explains Randy. 鈥淎nd because our trucks are diesel, using gas-powered air compressors meant we had to use two different types of fuel.鈥� Randy knew it was time for a change, so he contacted Jim Raymond, 彩票平台大全 Sales Manager, to discuss switching to 彩票平台大全 air compressor systems.
鈥淛im listened to our concerns, and understood our needs, and suggested we test out the 彩票平台大全 Multifunction Power System,鈥� says Randy. 鈥淲e tried it out and loved it.鈥� From there, Randy called Dematco, a custom truck builder in Acheson, Alberta, to build a new service truck, and included a 彩票平台大全 6-In-1 Multifunction Power System on it. 鈥淢ike, the Dematco owner, is amazing. We鈥檝e worked with other dealers, but Dematco has the best quality products, and the best service, it鈥檚 superior to anything we鈥檝e experienced,鈥� acclaims Randy.
As for the equipment, this 彩票平台大全 multi-power system ticks all the boxes鈥攊t鈥檚 proven to work in extreme cold climates and diesel powered, plus it鈥檚 compact, up to 6 cubic feet smaller than other leading multi-power brands. This one piece of equipment provides the Stahl Peterbilt technicians with everything they need, including a 45 CFM rotary screw air compressor, an 8 kW continuous AC generator, 250 A DC welder, 12-48 V battery booster and charger, a 2,800 RPM PTO port, and a factory-installed cold climate kit, tested to -40掳F (-40掳C).
It鈥檚 now been two years and Stahl Peterbilt鈥檚 fleet has grown dramatically, with each new truck being equipped with a 彩票平台大全 6-in-1 Multifunction. 鈥淲e get air 100% of the time,鈥� says Randy. 鈥淚t works incredibly well. The 彩票平台大全 Multifunction never fails.鈥�
And his advice to someone considering a 彩票平台大全 Multifunction? 鈥淛ust buy it.鈥�
Setting The Standard
Being an award-winning Peterbilt dealership and service center, Stahl Peterbilt employees like Randy are always trying to improve their business and better serve their customers. The 彩票平台大全 Multifunction helps achieve these goals of continuous improvement: 鈥淭he 彩票平台大全 offers better performance and better productivity. After being recognized as the Peterbilt Service Center of the Year in North America, Peterbilt started looking at our trucks, and how we do it to help set standards for other dealerships,鈥� say Randy. 鈥淧art of our success is due to our equipment, and Peterbilt is looking at the 彩票平台大全 Multifunction as the benchmark for service truck business.鈥�
Overall, under the leadership of Randy Kerr, and through the contributions of his exceptional team, Stahl Peterbilt鈥檚 success continues to trend upwards. 鈥淓xpanding in Alberta is a big opportunity for Stahl Peterbilt,鈥� says Randy. And the 彩票平台大全 6-In-1 Multifunction Power System plays a role in that expansion, ensuring his technicians have the right tools and equipment to do their jobs. 鈥淭he 彩票平台大全 Multifunction improves efficiency, which allows for business growth. We want to expand our business, and the best way to do it is through our service truck business.鈥�
About Dematco Manufacturing
Dematco Manufacturing Inc. is located in Acheson, Alberta, and has served customers all over Western Canada, including Edmonton, Calgary, Grande Prairie, Fort McMurray, Fort St. John, and Lethbridge. Dematco was started 12 years ago by company President Mike Dejanovic, who has over 35 years of experience in the industry. Dematco is known for building custom truck bodies, upfitting them with accessories, and even offering custom fabrication, allowing for a product to be built to their customers鈥� exact specifications. Each truck service body is built for reliability, serviceability, maximum payload, while conforming to rules and regulations.
Like Stahl Peterbilt, Mike at Dematco ensures his customers are treated to high levels of service, and a superior product. This is where 彩票平台大全 fits in: 鈥淲e鈥檝e been a 彩票平台大全 dealer for about 5 years now,鈥� says Mike. 鈥淚 love working with 彩票平台大全. It鈥檚 a great product, and I enjoy working with the people; they all have a good sense of humor.鈥�
And while Mike has been selling 彩票平台大全 products for years, it鈥檚 the 彩票平台大全 Multifunction Power System that has many of his customers, including Stahl Peterbilt and Finning, interested. 鈥淭he 彩票平台大全 Multifunction is smaller and lighter than the other multi-power systems, and that鈥檚 important when you鈥檙e building a truck,鈥� says Mike. 鈥淎nd what鈥檚 most important, is that it鈥檚 well-designed and functional. We get lots of positive reviews from our customers about the 彩票平台大全 Multifunction.鈥�
And with positive reviews on the 彩票平台大全 Multifunction from experienced customers (like Randy and Stahl Peterbilt) Mike knows 彩票平台大全 is a product worthy of promoting. 鈥淩andy is very easy to work with. He understood what he needed and was very precise in his request. It鈥檚 a pleasure to work with a customer like this. Stahl Peterbilt is a great company offering a quality service.鈥�
From 彩票平台大全 and Dematco, to Stahl Peterbilt Service Department and the entire Stahl Peterbilt team, congratulations on being recognized as the Top Service Department for North America!
For more information on Stahl Peterbilt:
For more information on Dematco:
To learn more about the 彩票平台大全 Multifunction Power System: Multifunction 6-in-1 Power System